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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Kendyl Combs

Kendyl Combs

October 17, 2025

5  out of  5
rating by Kendyl Combs
"Buying our first house has been an intimidating process, but Christina was great in helping us get homeowners insurance! She was very friendly and responsive, plus she broke everything down in a way that was easy to understand."
We responded:
"I'm so glad to hear that Christina made the process of getting homeowners insurance easier for you, Kendyl. I'll be sure to pass along your kind words to Christina, she'll be thrilled to hear she was able to help in such a meaningful way. Wishing you all the best in your new home!"
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Tisha Rich

October 17, 2025

5  out of  5
rating by Tisha Rich
"I’ve been with this company for many years… since I was a teenager actually when it was under a different name. Then and now, everyone had been patient, they’re willing to work with you. My favorite part is how I can communicate through text. I’m a big texter, it’s easier for me in my busy life. Id definitely refer them to ANYONE. Some say the price may be a little high, but just like chic-fil-a… that good quality customer service and feeling of customer priority keeps you coming back! 10/10 .(I have car insurance , apartment insurance and life insurance through them.)"
We responded:
"Thank you so much for your kind words, Tisha! We’re thrilled to have you with us for so many years and love that texting makes things easier for your busy life. Your Chick-fil-A comparison made us smile—great service and feeling valued is what we aim for! We appreciate your trust and referrals—here’s to many more years together! 😊🎉"
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Penny Rudd

October 9, 2025

5  out of  5
rating by Penny Rudd
"I had the same agent for 35 years until he retired and the agent that I was given right after that did not meet my expectations. Then I was putting in touch with Erika Hall.I want to give a shout out to my agent Erika Hall and her team members/associates that I’ve been blessed to have worked with Alyssa Fuller and Yaquelin Sandoval. They have all been so easy to work with and go over and beyond to meet all your expectations of great customer service! I’ve been able to talk to them by phone, text, and/or emails. They make it as convenient to work with on whatever level that you need them to work with you on. They respond fast and get things done around there. I highly recommend this agent and her team."
We responded:
"I'm thrilled to hear that you've had such a positive experience with our team, Penny. It's truly wonderful to have customers like you who appreciate the level of service we strive to offer. Alyssa, Yaquelin, and I are here to make sure everything goes smoothly for you, and it's great to know we've met your expectations. Your recommendation means a lot to us, and we look forward to continuing to be your trusted insurance agency!"
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Dreko Dre

October 9, 2025

5  out of  5
rating by Dreko Dre
"Great company To work with on insurance especially when you call me personally I ask for the agent Julia !!! She’s amazing has a great sense of humor as well great personality helped me with everything on setting up my insurance on both of my vehicles shout out to Julia over at State Farm !!!"
We responded:
"It's awesome to hear about your experience with Julia! She truly is the best when it comes to making sure everything is just right for our customers. I'll make sure Julia hears about your kind words, she’ll be thrilled to know she made such a positive impact. Thank you for trusting us with your insurance!"
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Bruce

October 9, 2025

5  out of  5
rating by Bruce
"Best for price, answered all my questions and Erika is just like a good neighbor"
We responded:
"I'm really glad to hear that you had a positive experience with us, Bruce! It's important to me that all your questions are answered and that you feel supported, just like a good neighbor would. Thank you for trusting us with your insurance needs!"
Profile photo of Nercy Daniel Medrano

Nercy Daniel Medrano

October 9, 2025

5  out of  5
rating by Nercy Daniel Medrano
"Excellent"
We responded:
"It's wonderful to hear that you had an excellent experience with us, Nercy! We appreciate your trust in us for your insurance needs!"
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Zoe McQuade

October 9, 2025

5  out of  5
rating by Zoe McQuade
"Alyssa is the best! She was super helpful during a very stressful situation and was able to send me the documentation I needed immediately. She is always friendly and provides amazing customer service. Would recommend. 10/10"
We responded:
"I’m thrilled, Zoe, to hear about your positive experience with Alyssa! She's truly a gem on our team and always goes above and beyond to help our customers. I’ll be sure to pass along your kind words to her. Thanks for your recommendation and trusting us with your insurance needs!"
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Tom Weber

September 19, 2025

5  out of  5
rating by Tom Weber
"One of THE best insurance agents. Shop here for car, home, and life insurance!"
We responded:
"It's fantastic to hear such positive feedback, Tom! We're thrilled to be considered one of the best in your book. Our goal is to provide you with top-notch service for all your insurance needs and your words tell us we're on the right track."
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JeffreyBustillo

June 19, 2025

5  out of  5
rating by JeffreyBustillo
"If I could give Ms. Julia Ruiz 6 stars, I absolutely would! From the moment I got on the phone with her, she was professional, patient, and incredibly knowledgeable. Julia took the time to walk me through every detail of my policy, made sure I fully understood my coverage options, and helped me find the best rate possible. She answered all my questions with confidence and never made me feel rushed or pressured. You can tell she genuinely cares about her clients and wants the best for them. The entire process was smooth, stress-free, and honestly way better than I expected. If you’re looking for someone who’s friendly, attentive, and truly great at what she does — ask for Julia Ruiz. Highly recommend this agency!"
We responded:
"Thank you, Jeffrey! We're thrilled to hear how well Julia took care of you—her professionalism, patience, and dedication truly shine through in everything she does. We’re lucky to have her on our team and appreciate your thoughtful recommendation!"
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John Lux

June 3, 2025

5  out of  5
rating by John Lux
"Outstanding customer service, especially regarding the amount of information provided about State Farm's Auto, Homeowners and Umbrella policies, and the level of communications with the Account manager Justin Hall on the phone, emails and via text messaging was particularly accommodating and very helpful. This type of personal connection and interest from a local agent felt very different than the call centers I was used to dealing with and this made me much more comfortable making want is a very big move from Geico after 50-years."
We responded:
"Thank you, John! We’re honored you chose to make such an important switch after 50 years. Justin and our team are committed to delivering personalized service and clear communication every step of the way—so glad you felt the difference!"
Profile photo of Jeff Smith

Jeff Smith

May 14, 2025

5  out of  5
rating by Jeff Smith
"Justin was a huge help and made switching home and auto insurance seamless and easy. He gave us some great rates which saved us a ton of money for even better coverage than what we had. Only regret we have, is not calling sooner. Thanks Justin!"
We responded:
"Thank you, Jeff! It's always wonderful when we can help clients save money and improve their coverage at the same time. I'll be sure to pass along your kind words to Justin – he takes pride in providing top-notch service. Welcome to the State Farm family!"
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Angie LeGault

May 12, 2025

5  out of  5
rating by Angie LeGault
"Julia was awesome to work with and helped me get homeowner's insurance after I was dropped by another company. Have nothing but good things to say about the experience. Thanks Julia!"
We responded:
"Thanks so much, Angie! We're thrilled Julia was able to step in and help when you needed it most. We appreciate your trust in us for your insurance needs. Welcome to the State Farm family!"
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Elias Elzy

May 8, 2025

5  out of  5
rating by Elias Elzy
"Christina is amazing! She was extremely helpful when quoting me, gave detailed explanations on all coverages being offered and the differences between them all. Will definitely be reaching back out in the future for more business!"
We responded:
"Thank you so much, Elias! I’m thrilled to hear Christina was helpful and thorough—she’s truly an asset to our team. We appreciate your kind words and look forward to working with you again soon!"
Profile photo of Glendaly Otero

Glendaly Otero

May 2, 2025

5  out of  5
rating by Glendaly Otero
"I had an amazing experience with Julia Ruiz at State Farm, located at 2201 West Broad Street. Her customer service was outstanding—she was friendly, professional, and incredibly helpful. Julia took the time to explain everything clearly and found me excellent deals on both car and rental insurance. I truly felt like she had my best interests in mind. Highly recommend her to anyone looking for quality service and great insurance coverage!"
We responded:
"Thank you, Glendaly! I’m so happy to hear about your experience with Julia—she truly cares about helping others and it shows. We appreciate you taking the time to share your kind words and are always here for your insurance needs!"
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Alice Adkins

April 30, 2025

5  out of  5
rating by Alice Adkins
"The process of signing up for car insurance was very easy and the agent was very friendly and knowledgeable!"
We responded:
"Thanks for the kind words, Alice! We're so happy to hear your experience with our team at Erika Hall State Farm was smooth and informative. We are thankful for your trust in us for your insurance needs. "
Profile photo of Angela Race

Angela Race

April 25, 2025

5  out of  5
rating by Angela Race
"Julie was great to work with! She had answers to my questions immediately and quickly had my insurance set up and ready to go. Great experience!"
We responded:
"Thanks so much, Angela! We're thrilled to hear Julie made the process so smooth and easy for you. Thanks for trusting us with your insurance needs!"
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Dean Piver

April 15, 2025

5  out of  5
rating by Dean Piver
"We have been with State Farm for over 25 years. Erika has taken ownership from a retiring broker and is a breath of fresh air! She checks in with her customers and lets them know when their rates change, as well as offers to find discounts! We had strayed to another company with and Emu for homeowners, and the rates were out of control. Erika was able to win us back wholeheartedly with a fair and honest quote. Service like this deserves to be recognized. Thanks again Erika for working hard for our business! Dean and Tammy Piver"
We responded:
"Thank you so much for such a wonderful review! We are so glad to have amazing customers like you in our office and hope to take care of your insurance needs for years to come."
Profile photo of Steven Hall

Steven Hall

April 2, 2025

5  out of  5
rating by Steven Hall
"This was a great experience. Christina is excellent. I was not in the market for a new insurance company. The next thing I knew, I signed up for Homeowners, Auto, and an Umbrella policy. Erika has great people working for her."
We responded:
"Thank you, Steven! We're so glad to hear that Christina provided you with an excellent experience. We appreciate your trust in us and look forward to being your insurance team!"
Profile photo of Amanda Mullins

Amanda Mullins

March 21, 2025

5  out of  5
rating by Amanda Mullins
"Justin is great. Very helpful"
We responded:
"Thank you, Amanda! We’re so glad to hear that you had a great experience with Justin; we'll be sure to pass along your compliment. We appreciate you choosing us for your insurance needs. "
Profile photo of Tina Shiver

Tina Shiver

March 10, 2025

5  out of  5
rating by Tina Shiver
"Great job Justin. Made it an easy transition to start a new policy with State Farm. Thank you!"
We responded:
"Thank you, Tina! I'm so glad Justin could make your transition easy. Welcome to the State Farm family!"
Profile photo of Sandra Elizabeth Nieto

Sandra Elizabeth Nieto

March 7, 2025

5  out of  5
rating by Sandra Elizabeth Nieto
"Gracias Jackie por la mejor experiencia. Jackie me ayudó a encontrar una cobertura a excelente precio. Progressive quería cobrarme el doble de lo que State Farm por las mismas coberturas. Jackie pudo encontrar un paquete perfecto para mis dos Autos y mi cobertura de vida. Muchas gracias por tu ayuda Jackie."
We responded:
"Thank you for sharing your experience, Sandra! We're glad to hear that Jackie was able to help you find the perfect coverage at an excellent price. We're thrilled you chose State Farm for your cars and life coverage. Thank you for trusting us and for your kind words!"
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Katania C.

March 7, 2025

5  out of  5
rating by Katania C.
"Chrsitina was amazing! I was paying so much for my vehicle at my old insurance company for just 1 car, it was ridiculous! Christina took great care of me and gave me a package that took care of 2 cars, renters and life. Now I’m paying even less than I was with my 1 vehicle at the previous company. I even recommended her to my mom and she took awesome care of her as well! Thank you so much!"
We responded:
"Thank you for your amazing review, Katania! We're so glad to hear that Christina was able to help you find the right coverage while saving you money. It's great to know she took care of both you and your mom! We appreciate your trust in us for your insurance needs!"
Profile photo of Stacey Cummings

Stacey Cummings

March 4, 2025

5  out of  5
rating by Stacey Cummings
"Christina Castillo is truly exceptional! I had the pleasure of working with her after a referral. Her expertise, dedication, and willingness to find the perfect plan for my needs were remarkable. It's rare to find such outstanding service in the insurance industry. This was by far the best experience I've ever had with an insurance company!"
We responded:
"Thank you, Stacey! We’re so glad to hear that Christina provided such a great experience. Your kind words mean a lot, and we appreciate your trust in us for your insurance needs!"
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Maria Aparicio

February 28, 2025

5  out of  5
rating by Maria Aparicio
"Muy buena experiencia con esta oficina y su equipo, especialmente Jackie. Jackie me ah sabido explicar las coberturas para mis polizas. Muchas gracias Jackie y State Farm por ayudarme a tener buena cobertura a un buen precio!!"
We responded:
"Thank you, Maria! We're glad to hear you had a great experience with our office and that Jackie was able to explain your coverages clearly. We take pride in helping our customers find the best protection at the best price. We appreciate your trust and your business!"
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Emily Heller

February 26, 2025

5  out of  5
rating by Emily Heller
"Justin was super helpful in getting my auto insurance bundled with my renters."
We responded:
"Thank you, Emily! We’re glad Justin could help you bundle your auto and renters insurance. Thanks for choosing us for your insurance needs!"